Customer
Support Engineer

Customer Support Engineer

Job Description

Do you want to join an international team in a growing process? We do much more than digital signatures: we help businesses by contributing to the digital transformation and implementation of paperless technology in organizations.

We offer an opportunity to work with a key player in Digital Certificate Management, legally binding signatures and robust authentication provider, in a dynamic, challenging, international work environment.

Our people are the most critical part of our long-term success. Our employees´ happiness, health and wellbeing are our first priority. We understand we cannot have happy and successful customers without happy and successful employees to serve them.

If you are ready to become a technology transformational influencer and you have the skills to help and contribute taking our products to the next level, this is your opportunity to develop with Euronovate Group.

For our Professional Services department in Vintegris we are looking for a Customer Support Engineer.

Customer Support Engineer

What will your
responsibilities be?

Reporting directly to the Service Manager, your main functions and tasks will be:

  • Responsible for managing second and third level incidents reported by the client through official channels.
  • Acting as level 2 you will perform:
    • Incident diagnosis tasks.
    • Proposal for a solution to the client and its validation.
  • Acting as level 3 you will develop:
    • Diagnosis of the incidence and identification of the code.
    • Scale the code to the development team.
  • Participate in regular team follow-up meetings.

What are we looking for?

  • IT engineering or related field. Other degrees such as CFGS will be considered based on the experience provided.
  • Knowledge in any of the following areas: systems, networks, databases and security.
  • Minimum 1 year experience in customer service.
  • Knowledge of C / C ++ and Java.
  • Flexibility to carry out 24x7 rotary support, with additional remuneration, in specific cases.
  • Valuable knowledge in: Spring Boot Framework, Docker, CMake, Git, Maven, Gradle, AWS, Zendesk, Jira or Mantis.

What we offer?

  • Flexible retribution plan.
  • Remote working culture.
  • Very competitive remuneration that includes bonus programs.
  • Individual Professional Development Plan with a Personalized Training Roadmap.
  • Intensive day during summer months.

All to create a compelling and rewarding work environment.

Our recruitment processes are designed to prevent discrimination and all the candidates will be considered without regard to their race, color, age, gender, sexual orientation, religion, ethnicity, marital status, disability status, citizenship, or any other basis prohibited by law.

Send us your CV