Patient Journey: Digitalising Signature Processes in Healthcare

Introduction

Euronovate’s Patient Journey is reshaping the healthcare sector, driven by the need to digitalise processes and enhance both patient experience and clinical efficiency. Digitalisation not only streamlines workflows but also improves transparency, communication, and the overall quality of care. From initial registration to final reporting, the integration of advanced technologies ensures safer data handling, smoother interactions, and more effective collaboration between healthcare professionals.

Electronic signatures and digital onboarding are now pivotal in optimising the care pathway. They enable secure, paperless management of critical documents such as informed consent forms and medical reports both in-facility and remotely. These innovations reduce waiting times, eliminate paperwork, minimise human error, and ensure compliance with regulatory standards such as GDPR and eIDAS. The result is a faster, more reliable, and patient-centric healthcare process.

Digital Onboarding and Reception

The patient journey begins at reception, a critical moment for shaping perceptions and ensuring efficiency. In high-volume healthcare facilities, even a delay of 30 seconds can impact schedules and reduce patient satisfaction. Euronovate’s solution revolutionises this stage by:

• Halving waiting times
• Eliminating bureaucratic errors
• Ensuring secure handling of sensitive data

Fully integrated with existing healthcare management systems, the solution provides real-time data sharing across platforms, allowing staff to make informed decisions quickly and improving coordination across departments. Beyond speed, it ensures personalised and attentive service, reinforcing patient trust and confidence.

Secure Data and Electronic Signatures

Digital signatures, embedded within electronic health records and hospital information systems, guarantee safe and efficient management of sensitive documents. Advanced electronic signatures (AES) allow patients to sign securely, in person or remotely, with identity verified through an omnichannel approach.

To ensure GDPR compliance, patient consent must be free, informed, specific, and revocable. Euronovate addresses this with EnSign11 NFC, a signature pad that delivers the highest levels of data security, encryption, and GDPR adherence. With its large 10.1” display and integrated NFC, EnSign11 NFC, enables quick identity verification, compliant document capture, and seamless integration into healthcare workflows.

Remote solutions, such as wID (digital onboarding) and wSign (remote signature), extend flexibility, allowing patients to complete onboarding from home and sign documents remotely always with full legal validity and traceability.

Benefits of a Digital Patient Journey

• Reduced Waiting Times: Faster access to care through streamlined reception.
• Enhanced Patient Experience: Less stress and greater satisfaction.
• Operational Efficiency: More time for direct care, fewer administrative burdens.
• Sustainability: Paper elimination reduces costs and environmental impact.
• Regulatory Compliance: Full alignment with GDPR, eIDAS, and data-security standards.

From Reception to Report Signing

After reception, digitalisation supports every step of the care pathway from patient consent in Radiology to final medical report signing by clinicians. Mobile devices enable immediate data collection and secure, compliant document signing by both patients and healthcare professionals.

Studies show healthcare automation can reduce errors by up to 40% and improve operational efficiency by 30%. Eliminating paper further reduces carbon emissions by as much as 20%, aligning healthcare institutions with sustainability objectives.

Conclusion

The digitalisation of the Patient Journey is a decisive step toward modern, patient-centric healthcare. With solutions such as EnSign11 NFC and the entire Signature Suite, Euronovate enables secure, efficient, and fully compliant processes that empower staff to focus on care, not paperwork.

By combining cutting-edge technology with regulatory adherence, Euronovate sets a new standard for healthcare excellence delivering faster, safer, and more sustainable care while redefining the relationship between patients and healthcare providers.